Refund & Guarantee Policy

Effective Date: [09/05/2026]

At The Operations Genius (“Company,” “we,” “our,” or “us”), we are committed to delivering high-quality operational support, systems, and strategic solutions designed to help businesses scale effectively and efficiently.

1. Service Nature

Due to the customized, strategic, and service-based nature of our work, all services are tailored specifically to each client’s business needs, goals, and operational requirements.

2. Refund Policy

• Payments are generally non-refundable once work has commenced
• If a project or service has not yet started, refund requests may be considered on a case-by-case basis
• Any completed work, delivered assets, strategy documents, systems, templates, or consultations are non-refundable

3. Satisfaction Guarantee

We aim to ensure client satisfaction by:

• Maintaining clear and open communication throughout the engagement
• Providing reasonable revisions within the agreed scope of work
• Addressing client concerns promptly and professionally

4. Scope Changes

Any requests, revisions, or services outside the originally agreed scope of work may incur additional charges and are not covered under any satisfaction guarantee or refund consideration.

5. Cancellation

• Clients must provide written notice for any cancellations or termination requests
• Any outstanding invoices or balances must be settled before the termination of services

6. Exceptions

In exceptional circumstances, refunds, partial refunds, or service credits may be issued at the sole discretion of the Company.

7. Contact

For refund-related concerns, contact:

• Email: operationsgenius@entrepreneursoulmate.com
• Website: https://operationsgenius.net/